Privacy policy

Last Updated: 5 March 2026

This Privacy Policy describes how Fixabolt® ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Fixabolt Ltd is the "Data Controller" of your information.

1. Transparency & Data Collection
We collect personal information to provide a professional and efficient service. The types of data we collect include:

Direct Information: Name, billing/shipping addresses, email, and phone number provided during checkout or account creation.

Communication Data: Information shared via Shopify Inbox (our live chat provider) or email.

Usage Data: Automatically collected via cookies and pixels, including IP addresses and how you navigate our Site.

2. Advanced Privacy & Tracking Technologies
To ensure the highest level of data protection and accuracy, we use a combination of tracking technologies. Unlike many standard retailers, we utilise anonymised server-side tracking (Server-Side Tagging).

This allows us to process data on our own secure server environment before sharing it with third-party partners. By doing this, we can mask or remove personal identifiers (such as your full IP address) to enhance your privacy and reduce data exposure.

Our specific partners include:

Analytics & Advertising: Google Analytics 4, Google Ads, Meta (Facebook) Pixel, and the LinkedIn Insight Tag. These help us understand site performance and show relevant ads to interested parties.

Marketing Communication: Klaviyo, which we use to send order updates and marketing emails (only where explicit consent is provided).

Platform: Shopify, which powers our store and securely manages the checkout process.

3. Consent & Control
We respect your right to privacy. We use the integrated Shopify Privacy & Compliance banner to manage your consent:

Opt-In Mechanism: Third-party tracking cookies (for marketing and analytics) are only activated if you click "Accept".

Opt-Out: If you decline or ignore the banner, non-essential cookies are blocked from firing.

Withdrawing Consent: You can clear your cookies in your browser settings to reset your preferences at any time.

4. Legal Basis for Processing (UK GDPR)
Contractual Necessity: To fulfil your orders and arrange delivery with our couriers (DHL/DPD).

Legitimate Interests: To protect our site from fraud, improve our product range, and maintain a secure shopping environment.

Consent: For marketing communications, which you can withdraw via the "Unsubscribe" link in any email.

5. International Data Transfers
As our store is hosted on Shopify, your data is processed on servers located in Canada and the USA. We ensure these transfers are legal and secure by relying on UK-approved Standard Contractual Clauses (SCCs). This ensures your data receives the same level of protection as it does within the United Kingdom.

6. ICO & Regulatory Compliance
Fixabolt Ltd is officially registered with the Information Commissioner’s Office (ICO).

Registration Reference: ZB618004

Your Rights: You have the right to access, rectify, or erase your data. You also have the right to lodge a complaint with the ICO if you feel we have not handled your data correctly. Visit www.ico.org.uk for more information.

7. Contact Us
Data Protection Lead
Fixabolt Ltd, 6 Heather Close, Newton Abbot, Devon, TQ12 1NS, United Kingdom.

Email: info@fixabolt.co.uk